Return

The customer has the right within 14 days of receiving the goods, without giving a reason, to refuse the goods purchased in this online store and to return them if:

  • The purchased goods have not been used and their packaging is undamaged, and the product packaging, the sticker confirming the purchase of the goods online, is intact, and the goods and their packaging have not lost their commercial appearance and are complete;
  • The customer delivers the goods at his own expense to UAB Brentus office at A. Juozapavičiaus pr. 27-3, LT-45258, Kaunas, or pays their delivery costs.

After receiving defective goods, the customer must immediately contact the seller by e-mail. by post info@brentus.lt and to coordinate the terms of exchange or return of defective goods. By the way:

  • Goods to be returned or exchanged and their packaging must be complete;
  • The customer delivers the goods to the UAB Brentus office at his own expense The customer delivers the goods to the UAB Brentus office at the address A.Juozapavičiaus pr. 27-3, LT-45258, Kaunas, or pays their delivery costs.

The goods may not be exchanged and their price refunded if we do not have the desired goods in stock.
The Customer submits a request to return the goods purchased in this online store by e-mail. sent by e-mail by mail: info@brentus.lt , your e-mail stating the returned goods, your name and your bank account details in the letter. The customer delivers the goods at his own expense to UAB Brentus office at A. Juozapavičiaus pr. 27-3, LT-45258, Kaunas, or pays their delivery costs.

After the return of quality goods, within 10 working days from the day of return of the goods or goods, the price of the returned goods, except for the cost of delivery of the goods, which is not compensated, is paid to the bank account specified by the Customer. After the return of defective goods, within 10 working days from the day of return of the goods or goods, the price of the returned goods, including the cost of delivery of the goods, is paid to the bank account specified by the Customer.